Return Policy

At Qrupt Smoking Supplies, we strive to provide the utmost customer satisfaction with our products and services. However, we understand that there might be occasions where you may need to return a product. Hence, we have tailored our return policy to accommodate your needs and ensure a hassle-free experience. Please read the following guidelines carefully:

1. Eligibility for Returns:

- You may be eligible for a return if:

a) The product is faulty, damaged, or defective upon arrival.

b) The product does not match the description provided on our website.

c) You have received the wrong product.

- Non-eligibility for returns:

a) Change of mind: We do not accept returns for products due to change of mind or buying the wrong size, colour, etc.

b) We do not accept returns for products that have been used or opened.

2. Return Procedure:

- To initiate a return, you must notify us via email within three days from the date of delivery.

- Ensure to provide the following information:

a) Order number

b) Reason for return

c) Supporting evidence such as relevant photographs (In case of damaged or faulty products)

- Upon receiving your request, our customer support will guide you through the return process, including providing a return address.

3. Return Conditions:

- The returned product must be unused, undamaged, and returned in its original packaging.

- All tags, labels, or accessories that came with the product must be included in the return package.

- Products must be returned within 7 days from the date of delivery.

4. Refunds:

- After inspecting the returned product, we will notify you via email about the approval or rejection of your refund.

- If your refund is approved, we will initiate a refund to the original payment method within 5 business days.

- Please note that the processing time may vary depending on your bank or credit card company.

5. Return Shipping Costs:

- In case of wrong products, we will bear the return shipping costs.

6. Exchanges:

- If you wish to exchange a product, please contact our customer support to discuss the possibilities.

- Exchange requests are subject to product availability and may require additional shipping fees.

7. Cancellations:

- If you wish to cancel an order, please contact us as soon as possible.

- If the order has not been processed or shipped, we will cancel it and issue a full refund.

- However, if the order has already been dispatched, you will need to follow the return process mentioned above.

8. Warranties

- Warranties (when a warranty is applied to an item) are held and maintained by the manufacturer/supplier. If you receive a faulty product, please contact the manufacturer directly.

Please note that by making a purchase on our online shop, you agree to abide by the terms and conditions stated in this return policy.

If you have any further queries or need assistance, feel free to contact our customer support. We are here to help!